Have Questions?
We Have Answers.
Still need help? Visit our FAQs page for more questions and answers.
How quickly will I receive my order?
Orders are usually dispatched in 2-3 working days and are sent by Royal Mail Tracked 48, so you should receive your order in 3-5 working days.
You can speed up delivery by choosing Royal Mail Tracked 24 at the checkout. Please still allow 2-3 working days for dispatch.
For large orders and detailed handmade cards, please allow extra time for dispatch.
Should you require your order urgently, then please contact us and we will do our best to fulfil your request.
What delivery service do you use?
We use Royal Mail tracked services for all our UK deliveries.
At the checkout you can choose either Royal Mail Tracked 24 or Royal Mail Tracked 48.
Can you get my order to me quicker?
Usually, yes. But please contact us before placing the order to avoid disappointment.
We cannot guarantee fulfilling requests after the order has been placed.
How do I tell you how to personalise my item?
You can tell us how you want your item personalised using the text and option boxes on the product pages.
If you have a particular request which won't fit within the boxes then please contact us and we will do our best to fulfil your request.
Will you correct errors in my personalisation?
We will do our best to pick up errors in personalisation requests, however it may not always be obvious to us. And we cannot guarantee we will pick it up.
It is your responsibility to make sure you're happy with the personalisation at the time of order.
If you think you've made an error, then please contact us as soon as possible. Unfortunately, we're unable to refund personalised items that have already gone to print.
I have a large order - how can I send you all the personalisations?
For large orders, we can accept personalisations by email. Please contact us to arrange purchase and personalisation of your order.
